Abuse

How to report abuse

For reports regarding abuse of our hosting services or your Macido account that are related to our Terms, please send an e-mail to abuse@macido.com.Please be as detailed as possible when explaining the problem, including if possible, IP address, domain name, timestamps, specific links/URLs, and a detailed description of the activity you are reporting.

What happens with your report

When an abuse report is received, it is routed to our dedicated Abuse Team where it will be queued and processed. Due to the volume of reports we receive daily, we cannot guarantee a personal response to each message we receive. However, we will endeavor to reply to individual inquiries in cases where a personal response is requested or necessary. Otherwise, please rest assured that we will take necessary action to ensure our Terms of Service are being respected. All abuse reports are logged and tracked individually. As such, we ask that each report be limited to one domain name. For multiple instances of abuse on a single domain, please include them in a single report in order to ensure a timely resolution.

Domain names registered with Macido Limited

Please note that there are instances where we may not be able to verify or take restrictive action on an abuse report if a domain name is not hosted on our network, even if the domain name is registered with Macido Limited, as we do not have access to third-party servers. In order to expedite resolution, we recommend that abuse reports concerning content or activity hosted on third-party servers be reported to their respective hosting providers.

More information

More information on some common types of abuse and related policies can be found in our Abuse Policies Knowledge Base article.

General Acceptable Use Policy

PROHIBITED CONTENT AND ACTIVITIES

Illegal Activity

Hacking

Service Interruptions

Mining of Cryptocurrencies.

Anonymous Proxies

Spamming

Personal Information Harvesting

Blacklisting

Investment sites

Spoofing/Impersonation

Spamdexing

Personal Backups

Shared Hosting Addendum

PROHIBITED CONTENT AND ACTIVITIES

Abusive Scripts/Processes

IRC Bots/Bouncers

BitTorrent software

Proxy Software

Network Daemons

Our Commitment to Accessibility

Anti-Spam Policy

In the past several years, the Internet has exploded with commercial activity. The breaking down of barriers between businesses and consumers has been facilitated by the rapid development of new technology, removal of ‘middlemen’, and tax rates favorable to online entrepreneurship.

We at Macido are proud to support responsible commerce on the Internet – this is represented in our service offerings and unparalleled support. However, it has become apparent that the same environment that has helped this trend take off has also contributed to numerous cases of fraud and abuse of network resources.

In particular, “spam” has proven to be a major problem for many of our customers and the Internet at large. Spam is a common slang term referring to the sending of unsolicited email, instant messaging, or other communication to a large group of people at once. Variations on this practice include off topic (and usually promotional) messages on bulletin boards, guestbooks, Usenet newsgroups, or chat rooms.

Spam is strictly against ourTerms of Service, and will result in the immediate disablement without refund of any customers who are found to have used spam in conjunction with their Macido account.

The following policy dictates in specific terms what is considered acceptable use of bulk email/messaging by Macido:

Subscriptions

Mailing list subscribers must specifically opt-into the list they are subscribed to. This applies to both new subscriptions and the bulk addition of addresses already subscribed via other means. Confirmation is handled using a single confirmation message sent to the subscriber’s email address. This mailing must contain a URL to the site’s privacy policy, a brief description of the mailing list, and a URL that the user must follow to confirm the subscription.

Mailing list subscriber information must include the date and time that the subscription was confirmed, as well as the IP address of the subscriber at the time of the confirmation. The user must be able to present this information at Macido’s request.

The nature of email address use must be fully disclosed, either on the page the subscription is made from or with a prominent link to the site’s Privacy Policy. It must be made reasonably clear how a user’s email address will be used and in what circumstances it will be shared.

Lists cannot be procured from outside parties unless the email sender has procured a list from an organization that sells or otherwise shares email distribution lists, and all of the following conditions are met:

• The selling organization maintains a publicly viewable privacy policy disclosing that such sales may occur.
• The privacy policy is prominently linked to from the page the subscriber signed up from.
• The privacy policy has not changed substantially since the user signed up.
• Records are kept of the date, time, IP address, and form location where the subscribing user signed up from.
• Lists procured from outside parties must have been consistently handled in a manner comparable to Macido policies.
• Users cannot populate lists with addresses obtained for a substantially different purpose than was originally disclosed to the user.
• All subscriptions must be re-confirmed in the manner described in Subscriptions (Section 1) before being sent bulk email messages.

Mailing Practices

Users must not modify the headers of any message in such a way that purposefully obfuscates the origin of the message.

Undeliverable addresses must be removed from all future mailings after no more than 5 bounces.

Users are responsible for the practices of any affiliate program members they solicit the help of, as if they were hiring an outside advertising agency.

Users using either outside advertising companies or 3rd party mailing programs must abide by the same policies and practices as those using Macido’s own bulk mailing list tools.

All mailings must provide clear and simple to follow instructions for opting-out of future mailings, and all reasonable attempts must be made to facilitate the removal of a mailing list subscriber at their request.

The user is advised and acknowledges that Macido’s electronic mail service equipment is located in California. In no event shall the user use Macido’s equipment in violation of anti-spam laws.

Spamware

It is strictly prohibited in conjunction with your Macido account to sell software designed specifically to facilitate the practice of spamming.

Other

Predominately promotional messages must not be posted to bulletin boards, discussion forums, guestbooks, Usenet newsgroups, or any other similar service unless the operator of that service explicitly allows such messages. In the case of Usenet newsgroups, such messages must be specifically allowed in that group’s charter.

Disablement

Macido reserves the right to disable any account at any time should it feel there is a reasonable suspicion that it is being used in conjunction with the practice of spamming.

The number of email addresses that can be created in conjunction with any account may be limited, at Macido’s sole discretion, pending review and verification of compliance with all agreed upon terms.

Customers must substantially address all spam related inquiries by Macido personnel within 72 hours. Failure to respond within a reasonable period of time may result in the disablement of the user’s account.

By following these guidelines and respecting the privacy of your visitors, you can gain much from the responsible practice of commerce online. Of course, should you have any questions regarding the proper way to use bulk email with your web site, please contact us for more information.

Macido Limited

All of the terms and restrictions mentioned above also apply to any Macido Limited account and its respective uses.

Cookie Policy
Revised date: 22th Apr 2021 | Version 3.1

Cookie Policy of Macido Limited
This Macido Limited Cookie Policy (“Policy”) outlines the general policy, practices, and types of cookies that Macido Limited, may use to improve our services and your experience when visiting our Website.

For the purposes of this Policy, “Website” refers to macido.com as well as the other websites that Macido Limited operates and that link to the Macido Limited Website Terms of Use.

1. Cookies and pixels
Cookies are small pieces of text used to store information on web browsers. They are used by many websites to store and receive identifiers and other information on devices, such as a handheld phone or computer. Our Website and Service use cookies and other similar technologies (collectively in this Policy, “cookies”), in order to provide a better service to you and to generally improve our Website and Service. For example, we may use cookies to help direct you to the appropriate part of our Website, by indicating that you are a repeat visitor. We also may use information to present you with services that are matched to your preferences and to manage and track the effectiveness of our marketing efforts.

We also may include tracking pixels, which are small graphic images, in our marketing communications to determine engagement. These cookies may be set by us or by third parties with whom we have partnered to assist in our marketing efforts.

Some portions of our Website are functional without cookies, and you may generally choose whether to accept cookies. Most web browsers are set to accept cookies by default; however, you may be able to delete cookies yourself through your browser’s cookie manager. To do so, please follow the instructions provided by your web browser. Please note that disabling cookies will reset your session, disable auto-login, and may adversely affect the availability and functionality of our Website and the services we can provide to you.

We detail below the cookies used our Website. If you wish to opt-out of cookies that collect information to serve you interest-based ads, you may opt-out by clicking here (or if located in the European Union, click here).

2. Functional cookies
Functional cookies are necessary to help our Website and Service to work as intended. Some of these cookies include, but are not limited to:

userLoggedIn – Determines if you have logged in before and, if so, forward you to the product dashboard.
meerkatBannerHidden – Determines if you have dismissed a notification banner for Cloudflare features.
userCookiesAllowed – Determines if the user has accepted the ability to load cookies.
userLangRedirect – Determines your preferred language for viewing the Website.
vses2 – Determines if you have an active session.
You may disable any of these functional cookies as described above; but if you do, various functions of the Website or Service may be unavailable to you or may not work as intended.

In addition, as part of our Service, we may place “_cfduid” cookies and bot detection cookies (such as “_cf_bm” and Google’s reCaptcha) on the computers of End Users (as that term is defined in our Privacy Policy). We do this in order to identify malicious visitors to our Customers’ websites, web-traffic filtration, to reduce the chance of blocking legitimate users, and to provide customized services.

3. Website analytics
We use third-party cookies and similar tracking technologies to help us understand how you use our Website and Service and improve your experience. For example, we may use cookies to understand what pages you browsed before submitting a sales request form. You can delete these cookies through your browser settings or through the links listed below.

The analytics cookies we use include:

GOOGLE ANALYTICS:
The operating company of the Google Analytics component is Google Ireland Limited. The purpose is to analyze the flow of visitors to our website. Google uses the data and information obtained, among other things, to evaluate the use of our website in order to compile online reports for us. Google Analytics places a cookie in your browser. When the cookie is set, Google is able to analyze the use of our website. Each time a website is accessed on which a Google Analytics component has been integrated, the Internet browser is automatically prompted to transmit data to Google. No personal data will be transmitted to Google. The IP address collected by us is only forwarded to Google after it has been made anonymous. It is possible to object to the collection and processing of this data by Google.

GOOGLE TAG MANAGER:
The company operating the Google Tag Manager services is Google Inc. The Google Tag Manager is a tag management system (TMS) that allows us to quickly and easily update tracking codes and related code fragments collectively known as tags on our website or mobile app. Once the small segment of Tag Manager code has been added to our project, we can safely and easily deploy analytics and measurement tag configurations from a web-based user interface.

GOOGLE ADS:
The company operating the Google Ads services is Google Inc. If you access our website via a Google ad, a so-called conversion cookie is stored on your browser by Google. A conversion cookie loses its validity after thirty days and is not used for identification purposes. If the cookie has not yet expired, the conversion cookie is used to track whether certain subpages, such as the shopping cart of an online shop system, have been accessed on our website. The conversion cookie enables both we and Google to track whether our visitors have reached our website via an AdWords ad and generated sales.

The data and information collected through the use of the conversion cookie are thus used to determine the success or failure of the respective AdWords ad and to optimize our AdWords ads for the future. Neither we nor other Google ads advertisers receive information from Google that could be used to identify our website visitors. No personal data is transmitted to Google. The IP address collected by us is only forwarded to Google after it has been made anonymous. It is possible for you to object to the interest-related advertising by Google.

GOOGLE REMARKETING:
Google Remarketing is a feature of Google AdWords. The integration of Google Remarketing allows a company to create user-related ads and display ads that are relevant to the Internet user’s interests. The operating company of Google Remarketing services is Google Inc. Google Remarketing places a cookie in your Internet browser. By setting the cookie, Google is able to recognize the visitor to our website who subsequently visits websites that are also members of the Google advertising network. Each time you visit a website on which the Google Remarketing service has been integrated, the Internet browser automatically identifies itself to Google. No personal data will be transmitted to Google. The IP address collected by us is only forwarded to Google after it has been made anonymous. It is possible for you to object to the interest-related advertising by Google.

In addition, we also may include tracking pixels, which are small graphic images, in our email messages to determine whether the messages were opened and if the links were clicked. If you do not want to receive tracking pixels in Emails, we send you, you will need to disable HTML images in your email client, but that may affect your ability to view images in other emails you receive.

4. Advertising and Targeting
These third-party cookies are placed by third-party advertising platforms or networks to collect information about your visits to and actions on certain pages of our Website so that they can deliver ads for relevant Macido Limited products and services to you later, such as when you are on certain third-party sites. These cookies also track ad performance.

DMCA

The Digital Millennium Copyright Act (DMCA) is a copyright law that implements 1996 treaties of the World Intellectual Property Organization (WIPO). A DMCA claim occurs when someone suspects a website of copyright infringement.

If you’d like to file a claim of copyright infringement can do so via either email or postal mail.

Send an email to abuse@macido.com.

Send postal mail to:

Domain Name Dispute Resolution Policy

Purpose

Your Representations

Cancellations, Transfers, and Changes

• subject to the provisions of Paragraph 8, our receipt of written or appropriate electronic instructions from you or your authorized agent to take such action;
• our receipt of an order from a court or arbitral tribunal, in each case of competent jurisdiction, requiring such action; and/or
• our receipt of a decision of an Administrative Panel requiring such action in any administrative proceeding to which you were a party and which was conducted under this Policy or a later version of this Policy adopted by ICANN. (See Paragraph 4(i) and(k) below.)

Mandatory Administrative Proceeding

• Applicable Disputes. You are required to submit to a mandatory administrative proceeding in the event that a third party (a “complainant”) asserts to the applicable Provider, in compliance with the Rules of Procedure, that
  • your domain name is identical or confusingly similar to a trademark or service mark in which the complainant has rights; and
  • you have no rights or legitimate interests in respect of the domain name; and
  • your domain name has been registered and is being used in bad faith.
  In the administrative proceeding, the complainant must prove that each of these three elements are present.
• Evidence of Registration and Use in Bad Faith. For the purposes of Paragraph 4(a)(iii), the following circumstances, in particular but without limitation, if found by the Panel to be present, shall be evidence of the registration and use of a domain name in bad faith:
  • circumstances indicating that you have registered or you have acquired the domain name primarily for the purpose of selling, renting, or otherwise transferring the domain name registration to the complainant who is the owner of the trademark or service mark or to a competitor of that complainant, for valuable consideration in excess of your documented out-of-pocket costs directly related to the domain name; or
  • you have registered the domain name in order to prevent the owner of the trademark or service mark from reflecting the mark in a corresponding domain name, provided that you have engaged in a pattern of such conduct; or
  • you have registered the domain name primarily for the purpose of disrupting the business of a competitor; or
  • by using the domain name, you have intentionally attempted to attract, for commercial gain, Internet users to your web site or other on-line location, by creating a likelihood of confusion with the complainant’s mark as to the source, sponsorship, affiliation, or endorsement of your web site or location or of a product or service on your web site or location.
• How to Demonstrate Your Rights to and Legitimate Interests in the Domain Name in Responding to a Complaint.When you receive a complaint, you should refer to Paragraph 5 of the Rules of Procedure in determining how your response should be prepared. Any of the following circumstances, in particular but without limitation, if found by the Panel to be proved based on its evaluation of all evidence presented, shall demonstrate your rights or legitimate interests to the domain name for purposes of Paragraph 4(a)(ii):
  • before any notice to you of the dispute, your use of, or demonstrable preparations to use, the domain name or a name corresponding to the domain name in connection with a bona fide offering of goods or services; or
  • you (as an individual, business, or other organization) have been commonly known by the domain name, even if you have acquired no trademark or service mark rights; or
  • you are making a legitimate noncommercial or fair use of the domain name, without intent for commercial gain to misleadingly divert consumers or to tarnish the trademark or service mark at issue.
• Selection of Provider. The complainant shall select the Provider from among those approved by ICANN by submitting the complaint to that Provider. The selected Provider will administer the proceeding, except in cases of consolidation as described in Paragraph 4(f).
• Initiation of Proceeding and Process and Appointment of Administrative Panel. The Rules of Procedure state the process for initiating and conducting a proceeding and for appointing the panel that will decide the dispute (the “Administrative Panel”).
• Consolidation. In the event of multiple disputes between you and a complainant, either you or the complainant may petition to consolidate the disputes before a single Administrative Panel. This petition shall be made to the first Administrative Panel appointed to hear a pending dispute between the parties. This Administrative Panel may consolidate before it any or all such disputes in its sole discretion, provided that the disputes being consolidated are governed by this Policy or a later version of this Policy adopted by ICANN.
• Fees. All fees charged by a Provider in connection with any dispute before an Administrative Panel pursuant to this Policy shall be paid by the complainant, except in cases where you elect to expand the Administrative Panel from one to three panelists as provided inParagraph 5(b)(iv) of the Rules of Procedure, in which case all fees will be split evenly by you and the complainant.
• Our Involvement in Administrative Proceedings. We do not, and will not, participate in the administration or conduct of any proceeding before an Administrative Panel. In addition, we will not be liable as a result of any decisions rendered by the Administrative Panel.
• Remedies. The remedies available to a complainant pursuant to any proceeding before an Administrative Panel shall be limited to requiring the cancellation of your domain name or the transfer of your domain name registration to the complainant.
• Notification and Publication. The Provider shall notify us of any decision made by an Administrative Panel with respect to a domain name you have registered with us. All decisions under this Policy will be published in full over the Internet, except when an Administrative Panel determines in an exceptional case to redact portions of its decision.
• Availability of Court Proceedings. The mandatory administrative proceeding requirements set forth in Paragraph 4 shall not prevent either you or the complainant from submitting the dispute to a court of competent jurisdiction for independent resolution before such mandatory administrative proceeding is commenced or after such proceeding is concluded. If an Administrative Panel decides that your domain name registration should be canceled or transferred, we will wait ten (10) business days (as observed in the location of our principal office) after we are informed by the applicable Provider of the Administrative Panel’s decision before implementing that decision. We will then implement the decision unless we have received from you during that ten (10) business day period official documentation (such as a copy of a complaint, file-stamped by the clerk of the court) that you have commenced a lawsuit against the complainant in a jurisdiction to which the complainant has submitted under Paragraph 3(b)(xiii) of the Rules of Procedure. (In general, that jurisdiction is either the location of our principal office or of your address as shown in our Whois database. See Paragraphs 1 and 3(b)(xiii) of the Rules of Procedure for details.) If we receive such documentation within the ten (10) business day period, we will not implement the Administrative Panel’s decision, and we will take no further action, until we receive (i) evidence satisfactory to us of a resolution between the parties; (ii) evidence satisfactory to us that your lawsuit has been dismissed or withdrawn; or (iii) a copy of an order from such court dismissing your lawsuit or ordering that you do not have the right to continue to use your domain name.

All Other Disputes and Litigation

Our Involvement In Disputes

Maintaining the Status Quo

Transfers During a Dispute

• Transfers of a Domain Name to a New Holder. You may not transfer your domain name registration to another holder (i) during a pending administrative proceeding brought pursuant to Paragraph 4 or for a period of fifteen (15) business days (as observed in the location of our principal place of business) after such proceeding is concluded; or (ii) during a pending court proceeding or arbitration commenced regarding your domain name unless the party to whom the domain name registration is being transferred agrees, in writing, to be bound by the decision of the court or arbitrator. We reserve the right to cancel any transfer of a domain name registration to another holder that is made in violation of this subparagraph.
• Changing Registrars. You may not transfer your domain name registration to another registrar during a pending administrative proceeding brought pursuant to Paragraph 4 or for a period of fifteen (15) business days (as observed in the location of our principal place of business) after such proceeding is concluded. You may transfer administration of your domain name registration to another registrar during a pending court action or arbitration, provided that the domain name you have registered with us shall continue to be subject to the proceedings commenced against you in accordance with the terms of this Policy. In the event that you transfer a domain name registration to us during the pendency of a court action or arbitration, such dispute shall remain subject to the domain name dispute policy of the registrar from which the domain name registration was transferred.

Policy Modifications

Domain Registration Terms

Last Updated:

Agreement

Selection of a Domain Name

Fees, Payment & Term

Domain Transfers

Modifications To Agreement

Modifications To Your Account

Domain Name Dispute Policy

Domain Name Disputes

Agents

Announcements

Limitation of Liability

Indemnity

Breach

No Guarantee

Disclaimer of Warranties

Revocation

Right of Refusal

Severability

Non-agency

Non-waiver

Notices

Entirety

Governing Law

Infancy

Acceptance Of Agreement

Additional Registry Requirements

• .fun, .press, .host, .website, .space, .online, .site, .store, or .tech You represent and certify that, to the best of your knowledge and belief, you are aware that registering a RADIX domain name involves you contracting with the RADIX Registry, and agreeing to their Terms and Conditions of Domain Name Registration available on their website at http://radixregistry.com/policies/
• .shop With respect to any registration of a .SHOP second-level domain, you affirm your agreement to the following terms and eligibility requirements:
  • Any natural person or entity is eligible to register domain names in the .shop TLD. You acknowledge and agree that the Registry Operator reserves the right to deny, cancel or transfer any registration or transaction, or place any domain name(s) on registry lock, hold or similar status, that it deems necessary, in its discretion.
• .info With respect to any registration of a .INFO second level domain name, you agree to the following terms:
  • You consent to the use, copying, distribution, publication, modification and other processing of Registered Name Holder’s Personal Data by Registry Operator and its designees and agents in a manner consistent with the purposes specified pursuant to its contract.
  • You agree to submit to proceedings commenced under ICANN’s Uniform Domain Name Dispute Resolution Policy (“UDRP”) and the Sunrise Dispute Resolution Policy (“SDRP”); These policies are subject to modification by Internet Domain Service BS Corp in its discretion.
  • You agree to immediately correct and update the registration information for the Registered Name during the registration term for the Registered Name. Failure to correct this information shall constitute a breach of this Agreement.
  • You acknowledge that Internet Domain Service BS Corp, the registry operator for the .INFO top-level domain will have no liability of any kind for any loss or liability resulting from the proceedings and processes relating to the Sunrise Period or the Land Rush Period, including, without limitation: (a) the ability or inability of a registrant to obtain a Registered Name during these periods, and (b) the results of any dispute over a Sunrise Registration.
  • Macido and Internet Domain Service BS Corp, the registry operator for the .INFO top-level domain expressly reserve the right to deny, cancel or transfer any registration that either shall deem necessary, in its discretion, to protect the integrity and stability of the .INFO registry, to comply with any applicable laws, government rules or requirements, requests of law enforcement, in compliance with any dispute resolution process, or to avoid any liability, civil or criminal, on the part of Macido and/or Internet Domain Service BS Corp as well as their affiliates, subsidiaries, officers, directors and employees. Macido and Internet Domain Service BS Corp also reserve the right to lock a domain name during resolution of a dispute.
• .name Provision of Registration Data is as follows:
  • As part of the registration process, you are required to provide us with certain information and to update this information to keep it current, complete and accurate. This information includes the information contained in the Whois directory, including: (i) your full name and postal address, email address, voice telephone number, and fax number, if available; (ii) the IP addresses and names of the primary nameserver and any secondary nameserver(s) for the domain name; (iii) the full name, postal address, email address, voice telephone number, and fax number, if available, of the technical contact for the domain name; (iv) the full name, postal address, email address, voice telephone number, and fax number if available of the administrative contact for the domain name; (v) the name, postal address, email address, voice telephone number, and fax number, if available, of the billing contact for the domain name.
  • You agree and understand that the foregoing registration data will be publicly available and accessible on the Whois directory as required by Internet Corporation for Assigned Names and Numbers (“ICANN”). You further understand that the foregoing registration data may be transferred outside of the European Community, such as to the United States, and you expressly consent to such export. You hereby represent and warrant the data provided in the registration application is true, correct, up-to-date and complete and that you will continue to keep all of the information provided up-to-date. Your willful provision of inaccurate or unreliable information, your willful failure promptly to update information provided to us, or any failure to respond to our inquiries addressed to the email address of the administrative, billing or technical contact then appearing in the Whois directory with respect to a domain name concerning the accuracy of contact details associated with any registration(s) or the registration of any domain name(s) registered by or through you or your account shall constitute a breach of this Agreement. Any information collected by us concerning an identified or identifiable natural person (“Personal Data”) will be used in connection with the registration of your domain name(s) and for the purposes of this Agreement and as required or permitted by the ICANN Agreement or an ICANN policy. Verisign (“Registry Operator”) may share your personal data with third parties that act as subcontractors to it for the purposes of this Agreement, and you agree that your personal data may be shared with Registry Operator’s subcontractors. You also agree that from time to time, Registry Operator may share some of your personal data, such as your address and postcode, with third parties who are conducting, on behalf of Registry Operator, market analysis.
• .name Restrictions:
  • Registrations in the .name TLD must constitute an individual’s “Personal Name” or the Personal Name of a fictional character. For purposes of the .name restrictions (the “Restrictions”), a “Personal Name” is a person’s legal name, or a name by which the person is commonly known. A “name by which a person is commonly known” includes, without limitation, a pseudonym used by an author or painter, or a stage name used by a singer or actor. In registering a Personal Name Registration, registrants may add numeric characters to the beginning or the end of their Personal Name so as to differentiate it from other Personal Names. Any person or entity can register the Personal Name of a fictional character if that person or entity has trademark or service mark rights in that character’s Personal Name.
• .name and .net
  • You acknowledge and agree that Verisign (“Registry Operator”) reserves the right to deny, cancel, redirect or transfer any registration or transaction, or place any Registered Item(s) on registry lock, hold or similar status, as it deems necessary, in its unlimited and sole discretion: (i) to comply with specifications adopted by any industry group generally recognized as authoritative with respect to the Internet (e.g., RFCs), (ii) to correct mistakes made by Registry Operator or any Registrar in connection with a Registered Item registration, (iii) for the non-payment of fees to Registry Operator, (iv) to protect against imminent and substantial threats to the security and stability of the Registry TLD, System, Registry Operator’s nameserver operations or the internet, (v) to ensure compliance with applicable law, government rules or regulations, or pursuant to any legal order or subpoena of any government, administrative or governmental authority, or court of competent jurisdiction, and/or (vi) to stop or prevent any violations of any terms and conditions of this Agreement, the Operational Requirements, or pursuant to Registry Operator’s Registry Agreement with ICANN.
• .eu With respect to any registration of an .EU second level domain name, you affirm your agreement with the following term(s):
  • I hereby agree that the Registry is entitled to transfer the data contained in this application to third parties (i) if ordered to do so by a public authority, carrying out its legitimate tasks; and (ii) upon demand of an ADR Provider as mentioned in section 16 of the Terms and Conditions which are published at www.eurid.eu; and (iii) as provided in Section 2 (WHOIS look-up facility) of the .eu Domain Name WHOIS Policy which is published at www.eurid.eu.
• .it With respect to any registration of an .IT second level domain name, you declare that you:
  • i) are aware and agree that the registration and management of a domain name is subject to the “Rules of assignment and management of domain names in ccTLD.it” and “Regulations for the resolution of disputes in the ccTLD.it “and their subsequent amendments; ii) are aware and agree that in the case of erroneous or false declarations in this request, the Registry shall immediately revoke the domain name, or proceed with other legal actions. In such case the revocation shall not in any way give rise to claims against the Registry; iii) release the Registry from any liability resulting from the assignment and use of the domain name by the natural person that has made the request; iv) accept the Italian jurisdiction and laws of the Italian State.
• .ca With respect to any registration of a .ca second level domain name, you declare that you agree to abide by the terms of the .CA registration agreement.
• .dev HTTPS requirement:
  • Dev is a more secure TLD, meaning that HTTPS is required for all .dev websites. In order for it to work properly in browsers you must first configure HTTPS hosting. For more information about configuring HTTPS, please Contact US. To obtain more information on SSL certificates, please visit your hosting service provider or get a free SSL certificate from Let’s Encrypt.
• .app HTTPS requirement:
  • App is a more secure TLD, meaning that HTTPS is required for all .app websites. In order for it to work properly in browsers you must first configure HTTPS hosting. For more information about configuring HTTPS, please Contact US. To obtain more information on SSL certificates, please visit your hosting service provider or get a free SSL certificate from Let’s Encrypt.
• .xyz
  • You represent and certify that, to the best of your knowledge and belief, you are aware that registering an eNom domain name involves you contracting with eNom, and agreeing to their Registration Agreement available on their website at https://cp.enom.com//terms/agreement.aspx.

Renewal, Billing, and Expiration Policy

Whois Privacy Services

60-Day Transfer Opt-Out Information

ICANN Domain Verification Policy

Macido Limited
Contact Details / Kontakt:
71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Contact Form
Company number: 15603260
Company type: Private limited Company

Let’s Encrypt Terms of Service

Greetings! The Internet Security Research Group (ISRG) that manages Let’s Encrypt now requires Macido to act as the named party in their certificate agreements. ISRG has published a new Let’s Encrypt Subscriber Agreement, which we accept on behalf of our customers. Not so fast, though! We’re in this together, so we ask that you review and accept all of the terms in the Subscriber Agreement that ISRG provides. By installing and using Let’s Encrypt through Macido, you agree to be bound by the entire Subscriber Agreement (especially Section 3.1!), and understand that Macido reserves the right to take any and all action to remedy violations to the Subscriber Agreement or any other Macido terms of service. If you are already using Let’s Encrypt, your continued use of these services indicates that you have read and accepted these terms and the Let’s Encrypt Subscriber Agreement. If you do not agree with any of these terms, your only remedies are to contact Tech Support to have your certificates revoked, or close your Macido account. Please note that all Macido Terms of Service protections, such as our indemnification and liability waivers, still apply. The Let’s Encrypt Subscriber Agreement is updated by ISRG, and is provided through the following link: https://letsencrypt.org/repository/. For convenience, we have provided the updated agreement below. While Macido will update this page whenever there is a change to the agreement, it is your responsibility to check both this page and Let’s Encrypt’s repository for updates. Your continued use of Let’s Encrypt means that you agree to be bound by all of the contractual terms and any changes to both ISRG’s and Macido’s programs. We also reserve the right to modify or cancel this agreement at any time without notice.

Let’s Encrypt Subscriber Agreement Version 1.2 Effective: November 15, 2017

LET’S ENCRYPT SUBSCRIBER AGREEMENT

This Subscriber Agreement (“Agreement”) is a legally binding contract between you and, if applicable, the company, organization or other entity on behalf of which you are acting (collectively, “You” or “Your”) and Internet Security Research Group (“ISRG,” “We,” or “Our”) regarding Your and Our rights and duties relating to Your acquisition and use of SSL/TLS digital certificates issued by ISRG. If you are acting on behalf of a company, organization or other entity, You represent that you have the authority to bind such entity to this Agreement.

1. Definitions and Terms

“ACME Client Software” — A software application that uses the ACME protocol to request, accept, use or manage Let’s Encrypt Certificates. “Certificate” — A computer-based record or electronic message issued by an entity that associates a “Public Key” with an Internet domain name or other technical identifiers and is Digitally Signed by the issuing entity. “CRL” — A database or other list of Certificates that have been revoked prior to the expiration of their Validity Period. “Digital Signature/Digitally Sign” — The transformation of an electronic record by one person, using a Private Key and Public Key Cryptography, so that another person having the transformed record and the corresponding Public Key can accurately determine (i) whether the transformation was created using the Private Key that corresponds to the Public Key, and (ii) whether the record has been altered since the transformation was made. A Digital Signature need not incorporate a handwritten signature. “Key Pair” — Two mathematically-related keys (a Private Key and its corresponding Public Key), having the properties that (i) one key can be used to encrypt a message (i.e., create a Digital Signature) that can only be decrypted using the other key (i.e., verify the Digital Signature), and (ii) even while knowing or possessing one key (e.g., the Public Key), it is computationally difficult or infeasible to discover the other key (e.g., the Private Key). “Let’s Encrypt Certificate” — A Certificate issued by ISRG under the Let’s Encrypt name. “Private Key” — A key kept secret by its holder and which is used in Public Key Cryptography to create Digital Signatures and to decrypt messages or files that were encrypted with the corresponding Public Key. “Public Key” — In Public Key Cryptography, this is the publicly-disclosed key that is used by the recipient to (i) validate Digital Signatures created with the corresponding Private Key and (ii) encrypt messages or files to be decrypted with the corresponding Private Key. “Key Compromise” — A Private Key is said to be compromised if its value has been disclosed to an unauthorized person, an unauthorized person has had access to it, or there exists a practical technique by which an unauthorized person may discover its value. A Private Key is also considered compromised if methods have been developed that can easily calculate it based on the Public Key or if there is clear evidence that the specific method used to generate the Private Key was flawed. “Public Key Cryptography” — A type of cryptography that uses a Key Pair to securely encrypt and decrypt messages. One key encrypts a message, and the other key decrypts the message. One key is kept secret (the Private Key), and one is made available to others (the Public Key). These keys are, in essence, large mathematically-related numbers that form a unique pair. Either key may be used to encrypt a message, but only the other corresponding key may be used to decrypt the message. “Repository” — An online system maintained by ISRG for storing and retrieving Let’s Encrypt Certificates and other information relevant to Let’s Encrypt Certificates, including information relating validity or revocation. “Validity Period” — The intended term of validity of a Certificate, beginning with the date of issuance (“Valid From” or “Activation” date), and ending on the expiration date indicated in such Certificate (“Valid To” or “Expiry” date). “Your Certificate” — A Let’s Encrypt Certificate issued to You.

2. Effective Date, Term, and Survival

2.1 Effective Date of Agreement

This Agreement is effective once You request that ISRG issue a Let’s Encrypt Certificate to You.

2.2 Term

Each of Your Certificates will be valid for the Validity Period indicated in such Certificate unless revoked earlier. This Agreement will remain in force during the entire period during which any of Your Certificates are valid, continuously so as to include any renewal periods (including automatic renewals). Once You no longer possess any valid Let’s Encrypt Certificate, this Agreement will terminate.

2.3 Survival

Sections in this Agreement concerning privacy, indemnification, disclaimer of warranties, limitations of liability, governing law, choice of forum, limitations on claims against ISRG, and prohibitions on the use of fraudulently-obtained Certificates and expired Certificates shall survive any termination or expiration of this Agreement.

3. Your Warranties and Responsibilities

3.1 Warranties

By requesting, accepting, or using a Let’s Encrypt Certificate:

• You warrant to ISRG and the public-at-large that You are the legitimate registrant of the Internet domain name that is, or is going to be, the subject of Your Certificate, or that You are the duly authorized agent of such registrant.
• You warrant to ISRG and the public-at-large that either (1) You did not obtain control of such domain name as the result of a seizure of such domain name, or (2) such domain name had no ongoing lawful uses at the time of such seizure.
• You warrant to ISRG and the public-at-large that all information in Your Certificate regarding You or Your domain name is accurate, current, reliable, complete, and not misleading.
• You warrant to ISRG and the public-at-large that all information You have provided to ISRG is, and You agree that all information you will provide to ISRG at any time will be, accurate, current, complete, reliable, and not misleading.
• You warrant to ISRG and the public-at-large that You rightfully hold the Private Key corresponding to the Public Key listed in Your Certificate.
• You warrant to ISRG and the public-at-large that You have taken, and You agree that at all times You will take, all appropriate, reasonable, and necessary steps to maintain control of, secure, properly protect and keep secret and confidential the Private Key corresponding to the Public Key in Your Certificate (and any associated activation data or device, e.g. password or token).

3.2 Changes in Certificate Information

If at any time You no longer control the Internet domain names associated with any of Your Certificates, or if any of the warranties in Section 3.1 above are no longer true with respect to any of Your Certificates in any other way, You will immediately request that ISRG revoke the affected Certificates. You may request replacement Let’s Encrypt Certificates before revoking the affected Certificates, provided that the warranties in Section 3.1 above are true with respect to the replacement Certificates.

3.3 Certificate Issuance

The contents of Your Certificates will be based on the information You or Your ACME Client Software sends to ISRG. If ISRG accepts your request for a Let’s Encrypt Certificate, ISRG will create Your Certificate and it will be provided to You through the ACME protocol. If ISRG is unable to confirm your identity or authorization, Your request may be denied. ISRG may, in its sole discretion, refuse to grant Your request for a Let’s Encrypt Certificate, including for any lawful reason stated or not stated in this Agreement.

3.4 Key Pair Generation

Your Key Pair (Public and Private Keys) will be generated by You or Your ACME Client Software on Your systems. You will submit the corresponding Public Key to ISRG and it will be incorporated into Your Certificate. ISRG will store Your Certificate in its Repository. ISRG will not have access to Your Private Key. Your Private and Public Keys will remain Your property. We will use technical methods and protocols to verify that You have control over the subject Internet domain name. This verification is done solely to assist ISRG in determining whether to issue a Let’s Encrypt Certificate and is not a service being performed for Your benefit or on Your behalf.

3.5 Inspection and Acceptance of Certificates

You warrant to ISRG and the public-at-large, and You agree, that You will immediately inspect the contents of Your Certificate (“Initial Inspection”), and to immediately request revocation if you become aware of any inaccuracies, errors, defects, or other problems (collectively, “Certificate Problems”) with Your Certificate. Your ACME Client Software may perform this task for You. You agree that You will have accepted Your Certificate when You first use Your Certificate or the corresponding Private Key after obtaining Your Certificate, or if You fail to request revocation of Your Certificate immediately following Initial Inspection.

3.6 Installation and Use of Your Certificate

You may reproduce and distribute Your Certificate on a nonexclusive and royalty-free basis, provided that it is reproduced and distributed in full and in compliance with this Agreement. You warrant to ISRG and the public-at-large, and You agree, that You will install Your Certificate only on servers that are accessible at the subjectAltName(s) listed in Your Certificate, and that you will use Your Certificate solely in compliance with all applicable laws and solely in accordance with this Agreement. Your Certificate will remain the property of ISRG, subject to Your right to use it as set forth in this Agreement. The purpose of Your Certificate is to authenticate and encrypt Internet communications. ISRG is not responsible for any legal or other consequences resulting from or associated with the use of Your Certificate. You agree that You will not use Your Certificate for any purpose requiring fail-safe performance, such as the operation of public utilities or power facilities, air traffic control or navigation systems, weapons systems, or any other systems, the failure of which would reasonably be expected to lead to bodily injury, death or property damage.

3.7. When to Revoke Your Certificate

You warrant to ISRG and the public-at-large, and You agree, that You will immediately request that Your Certificate be revoked if: (i) there is any actual or suspected misuse or Key Compromise of the Private Key associated with the Public Key included in Your Certificate, or (ii) any information in Your Certificate is, or becomes, misleading, incorrect or inaccurate. You may make a revocation request to ISRG using ACME Client Software. You should also notify anyone who may have relied upon Your use of Your Certificate that Your encrypted communications may have been subject to compromise.

3.8 When to Cease Using Your Certificate

You warrant to ISRG and the public-at-large, and You agree, that You will promptly cease using Your Certificate (i) if any information in Your Certificate is, or becomes, misleading, incorrect or inaccurate, or (ii) upon the revocation or expiration of Your Certificate.

3.9 When to Cease Using Your Private Key

You warrant to ISRG and the public-at-large, and You agree, that You will promptly cease all use of the Private Key corresponding to the Public Key included in Your Certificate upon revocation of Your Certificate for reasons of known or suspected Key Compromise.

3.10 Indemnification

You agree to indemnify and hold harmless ISRG and its directors, officers, employees, agents, and affiliates from any and all liabilities, claims, demands, damages, losses, costs, and expenses, including attorneys’ fees, arising out of or related to: (i) any misrepresentation or omission of material fact by You to ISRG, irrespective of whether such misrepresentation or omission was intentional, (ii) your violation of this Agreement, (iii) any compromise or unauthorized use of Your Certificate or corresponding Private Key, or (iv) Your misuse of Your Certificate. If applicable law prohibits a party from providing indemnification for another party’s negligence or acts, such restriction, or any other restriction required by law for this indemnification provision to be enforceable, shall be deemed to be part of this indemnification provision.

4. ISRG’s Rights and Responsibilities

4.1 Privacy

Because others may rely on your use of Your Certificates to encrypt Internet communications, much of the information You send to ISRG will be published by ISRG and will become a matter of public record. ISRG’s collection, storage, use and disclosure of such information are governed by the Let’s Encrypt Privacy Policy at: https://letsencrypt.org/privacy/.

4.2 Certificate Repository

During the term of the Agreement, ISRG will operate and maintain a secure online Repository that is available to authorized relying parties that contains: (i) all past and current Let’s Encrypt Certificates (including, as applicable, Your Certificate) and (ii) a CRL or similar online database indicating whether Let’s Encrypt Certificates are valid, suspended, and/or revoked. ISRG will publish Your Certificate in the Repository and will indicate whether it is valid, suspended, revoked, and/or expired. ISRG will allow the public to access this information.

4.3 Suspension and Revocation

You acknowledge and accept that ISRG may immediately suspend Your Certificate if any party notifies ISRG that Your Certificate is invalid or has been compromised. ISRG will determine, in its sole discretion, whether to revoke Your Certificate. If You or Your agent requests that Your Certificate be revoked, ISRG will revoke Your Certificate and update the Repository as soon as practical. If a request for revocation is signed by your Private Key, then ISRG will automatically deem the request to be valid. You also acknowledge and accept that ISRG may, without advance notice, immediately revoke Your Certificate if ISRG determines, in its sole discretion, that: (i) Your Certificate was not properly issued or was obtained through misrepresentation, concealment, or fraud; (ii) Your Certificate has become, or appears to have become, unreliable; (iii) the security of the Private Key corresponding to Your Certificate has been or may be stolen, lost, or otherwise compromised, or subject to unauthorized use; (iv) any information in Your registration with ISRG or Your request for a Let’s Encrypt Certificate has changed or has become false or misleading; (v) You have violated any applicable law, agreement (including this Agreement), or other obligation; (vi) Your Certificate is being used, or has been used, to enable any criminal activity (such as phishing attacks, fraud or the distribution of malware); (vii) Your Certificate is being used, or has been used, to intercept the traffic of others; (viii) You request revocation; (ix) ISRG is legally required to revoke Your Certificate pursuant to a valid court order issued by a court of competent jurisdiction; (x) this Agreement has terminated; or (xi) there are other reasonable and lawful grounds for revocation. ISRG will provide notice of revocation via email to the email address of record.

4.4 IMPORTANT DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

EXCEPT AS EXPRESSLY SET FORTH IN ISRG’S CERTIFICATE POLICY AND CERTIFICATE PRACTICE STATEMENT, LET’S ENCRYPT CERTIFICATES AND SERVICES ARE PROVIDED “AS-IS” AND ISRG DISCLAIMS ANY AND ALL WARRANTIES OF ANY TYPE, WHETHER EXPRESS OR IMPLIED, INCLUDING AND WITHOUT LIMITATION ANY IMPLIED WARRANTY OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, IN CONNECTION WITH ANY ISRG SERVICE OR LET’S ENCRYPT CERTIFICATE. BECAUSE LET’S ENCRYPT CERTIFICATES ARE ISSUED FREE-OF-CHARGE AS A PUBLIC SERVICE, ISRG CANNOT ACCEPT ANY LIABILITY FOR ANY LOSS, HARM, CLAIM, OR ATTORNEY’S FEES IN CONNECTION WITH SUCH CERTIFICATES. ACCORDINGLY, YOU AGREE THAT ISRG WILL NOT BE LIABLE FOR ANY DAMAGES, ATTORNEY’S FEES, OR RECOVERY, REGARDLESS OF WHETHER SUCH DAMAGES ARE DIRECT, CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR COMPENSATORY, EVEN IF ISRG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION ON LIABILITY APPLIES IRRESPECTIVE OF THE THEORY OF LIABILITY, I.E., WHETHER THE THEORY OF LIABILITY IS BASED UPON CONTRACT, WARRANTY, INDEMNIFICATION, CONTRIBUTION, TORT, EQUITY, STATUTE OR REGULATION, COMMON LAW, OR ANY OTHER SOURCE OF LAW, STANDARD OF CARE, CATEGORY OF CLAIM, NOTION OF FAULT OR RESPONSIBILITY, OR THEORY OF RECOVERY. THE PARTIES AGREE THAT THIS DISCLAIMER IS INTENDED TO BE CONSTRUED TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW. BY WAY OF FURTHER EXPLANATION REGARDING THE SCOPE OF THE DISCLAIMER, AND WITHOUT WAIVING OR LIMITING THE FOREGOING IN ANY WAY, ISRG DOES NOT MAKE, AND ISRG EXPRESSLY DISCLAIMS, ANY WARRANTY REGARDING ITS RIGHT TO USE ANY TECHNOLOGY, INVENTION, TECHNICAL DESIGN, PROCESS, OR BUSINESS METHOD USED IN EITHER ISSUING LET’S ENCRYPT CERTIFICATES OR PROVIDING ANY OF ISRG’S SERVICES. YOU AFFIRMATIVELY AND EXPRESSLY WAIVE THE RIGHT TO HOLD ISRG RESPONSIBLE IN ANY WAY, OR SEEK INDEMNIFICATION AGAINST ISRG, FOR ANY INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, INCLUDING PATENT, TRADEMARK, TRADE SECRET, OR COPYRIGHT.

5. Additional Terms

5.1 Governing Law

The parties agree that the laws of the State of California govern this Agreement, irrespective of California’s choice of law and conflicts of law principles.

5.2. Choice of Forum

Any claim, suit or proceeding arising out of this Agreement must be brought in a state or federal court located in San Jose, California.

5.3 Limitation on Claims against ISRG

Any claim, suit or proceeding against ISRG arising out of this Agreement must be commenced within one year of any alleged harm, loss, or wrongful act having occurred.

5.4 No Third-Party Beneficiary

This Agreement does not create rights in favor of any third parties. Furthermore, it is the express intent of the parties that this Agreement shall not be construed to confer any rights on any third party.

5.5 Entire Agreement

This Agreement, together with any documents incorporated by reference in any of the foregoing, constitutes the entire Agreement between You and ISRG concerning the subject matter hereof.

5.6 Amendment

ISRG may modify this Agreement from time to time. Each modified version of this Agreement will be posted to ISRG’s Let’s Encrypt website (letsencrypt.org) at least fourteen (14) days before it becomes effective. If such new version contains material changes and You have provided ISRG with an email address, ISRG will send an email to such address notifying You of such new version at least fourteen (14) days before it becomes effective. In addition, major changes will be flagged with a new Subscriber Agreement version number in the ACME protocol, so You may be able to configure Your ACME Client Software to notify You of such changes.

5.7 Severability

If any provision of this Agreement is found to be invalid, unenforceable, or contrary to law, then the Agreement will be deemed amended by modifying such provision to the extent necessary to make it valid and enforceable while preserving its intent or, if that is not possible, by striking the provision and enforcing the remainder of this Agreement.

5.8 Authorization of ISRG to Send Emails

By requesting, accepting or using a Let’s Encrypt Certificate, You authorize ISRG to send You emails relating to the renewal or revocation of Your Certificates, or to Your request, acceptance, or use of Let’s Encrypt Certificates. ISRG may send You such emails using any email address You provide to ISRG or any commonly-accepted contact email address for the domain names associated with Your Certificates, such as WHOIS domain contacts or common administrative email addresses.

Privacy Policy

Last Updated:

September 10, 2021

Macido’s Vision Statement: People have the freedom to choose how their digital content is shared.

This Privacy Policy explains what we do to minimize the data we process and to protect that which we do collect. We recommend that you read this Policy in full. However, because the way in which we process data will depend on the service you use (and because we recognize that your time is limited and precious) you may decide to use the links below to navigate directly to the sections of the Notice which are relevant to you.

1. Who we are, our Services and our Website
2. Hosting and Cloud Services
3. What information do we collect when you use or visit our website?
4. Domain Registration Services
5. How do we use the information we collect about you?
6. Our legal basis for processing personal information
7. With whom do we share your information?
8. Your data protection rights
9. Your Choices
10. Security: how we keep your information secure?
11. Processing in the United States
12. Data retention and deletion
13. Third-party websites
14. Changes to your Privacy Policy
15. Questions and complaints

If you have questions about our practices or any of your rights described below, you may contact us at privacypolicy@macido.com. This inbox is actively monitored and managed so that we can deliver an experience you can trust.

1. Who we are, our Services and our Website

1.1 Macido offers a variety of services to customers (“you”) which range from hosting and website services (including shared, VPS, and dedicated hosting, WordPress hosting, Remixer, email hosting (the “Hosting Services”)), cloud services and domain registration services (the “Domain Registration Services”) among others.

1.2 The services offered by Macido are collectively referred to as the Services in this Notice.

1.3 We also have a website (the “Website”) where website visitors, prospective customers and potential job applicants can find out more about us and our Services.

2. Hosting and Cloud Services

This section explains our privacy practices in relation to the data we collect when we provide Hosting and Cloud Services to you.

In this section, “client” refers to businesses to which we provide the Hosting and Cloud Services.

2.1 What information do we collect when we provide Hosting and Cloud Services

2.1.1 When clients use our Hosting and Cloud Services, they provide us with third party data. We only collect this data in accordance with our client’s instructions. This means that our clients are in control of the data they upload to our platforms.

2.1.2 We enter into agreements with our clients that set out our legal obligations in relation to that data, and explain that we may only use such data to provide the Services to our client (i.e. to provide Hosting Services, Cloud Services or the Domain Registration Services). In many legal jurisdictions, particularly those within the European Economic Area (“EEA”), Macido is considered to be a “data processor” in relation to such client data. Each of our clients would be considered to be a “data controller”. As a controller, each Macido client is responsible for complying with the requirements for controllers under the General Data Protection Regulation (“GDPR”) which requires notice, disclosure and specific legal bases for transferring data to Macido and using the Hosting and Cloud Services. As a processor, Macido has some – but not all – of those responsibilities.

2.1.3 If you would like more information about the data collected by a particular Macido client and, in turn, transferred to Macido, please refer to that client’s privacy notice which would typically be located on their website.

2.1.4 There are instances in which we act as a data controller. The rest of this Privacy Policy explains our data collection practices in those circumstances.

2.2 Information that you provide

2.2.1 The personal information we collect from you when we provide you with Services will depend on the type of service or support you require.

2.2.2 Some personal information is collected directly from you when you:

• (a) create an account or purchase any of our Services (for example, billing information, contact information, credit card number and in certain circumstances, government identification);
• (b) request assistance from our technical support team (for example, your phone number or email address);
• (c) log in to your account, such as your log-in credentials (for example, your username and password);
• (d) complete contact forms or request newsletters or other information from us (for example, your email address); or
• (e) participate in surveys or contests or participate in activities we promote which might require information from you.

2.2.3 We will also collect and process other data that might be less obvious to you. For example, account-related information is collected in association with your use of the Services (like the types of services you have used, your payment history, the amount of your payments, your domain name, information about when products renew or expire, customer service requests, information requests, etc.).

2.2.4 Some of this data may be personal data. We may use this information to contact you from time to time about our products, promotions and other services that relate to your account. You can manage and choose the information you want to receive. Please see Section 11 for more information.

2.2.5 Most of the personal information that we collect is necessary to keep all of our Services functional and accessible by you. If we’re asking for personal information beyond this scope, we’ll make sure to clearly let you know why we need it (and what the effects of not providing it may be).

2.3 Information we collect automatically

2.3.1 When you use our Hosting Services, we may collect certain information automatically from your device. This may include information like your IP address, your device type, any unique device identification numbers, browser types, information about your broad geographic location (for example, country or city level location) and other technical information that may identify you.

2.3.2 By way of example, data about usage of services is automatically collected when you use and interact with our Services, including metadata, log files and cookie/device IDs. This information includes specific data about your interactions with the features, content and links (including those of third parties, such as social media plugins) contained within the Services as well as the information listed in the previous paragraph.

2.4 Information we collect from third party sources

2.4.1 In our capacity as a data controller, we may collect information from third parties. This may include information from partners in order to maintain functionality of your Services (such as domain name registrations and third-party email suites). We may combine this data with information we already have so that we can properly update, analyze, and expand our Services. This information will only be used for the specific reason for which it was provided to us.

Our Website

3. What information do we collect when you use or visit our website?

3.1.1 Information you provide

Macido receives and stores information you provide to us though your use of the Website.

We may collect and store information about your visits and interactions with the Website that does not directly identify you, but is automatically received and recorded by us through use of cookies or other services. We use cookies or similar services to analyze trends, administer the website, track users’ movements around the website and to gather demographic information about our user base. You can control the use of cookies by selecting appropriate settings in your browser. If you choose to disable cookies, it may limit your use of certain functions on the Website.

Additionally, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, internet service provider, referring / exit pages, operating system, date / time stamp and / or clickstream data.

We may combine this automatically-collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics or site functionality.

Our Website contains social media features such as the Facebook button and other widgets that operate on our Website. These features may collect information such as your IP address and the pages you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the Website. Your interactions with these features are governed by the privacy statement of the company providing the applicable feature.

[Targeted advertisements or interest based offers may be presented to you based on your activities on our webpages, other websites and based on products you currently own. These offers will display as varying product banners presented to you while browsing. We also partner with third parties to manage our advertising on our webpages and other websites. Our third party partners may use features like cookies to gather information about such activities in order to provide you with advertising based upon your browsing activities and interests and to measure advertising effectiveness. If you wish to opt out of interest-based advertising click here.

How We Use Cookies

We use the following types of cookies:

• Persistent Cookies: We use persistent Cookies to improve your experience of using the site. This includes recording your “Accept Cookies” consent which first appears when you use the site.
• Session Cookies: Session Cookies are temporary and deleted from your machine when your web browser closes. We use session Cookies to help us track internet usage as described above.
• Third Party Cookies: Third party cookies from YouTube, Google, and other similar services may be in use on the site, depending on whether videos are currently embedded in content, etc.

You may refuse to accept browser Cookies by activating the appropriate setting on your browser (See Section 9). However, if you select this setting you may be unable to access certain parts of the site. Unless you have adjusted your browser setting so that it will refuse Cookies, our system will issue Cookies when you direct your browser to our site.

4. Domain Registration Services

4.1 We will share your information (such as WHOIS info) to the extent necessary to comply with ICANN or any other regulations and policies when you register a domain name with us.

General Data Processing Information in Connection with our Services and the Website

5. How do we use the information we collect about you?

5.1 To the extent that we are a data controller, we use the information collected through your use of our Services for the following purposes:

• (a) to improve and optimize the operation and performance of our Services to you, and for the Website;
• (b) to carry out obligations arising under agreements entered into between you and Macido;
• (c) to diagnose problems and identify security risks, errors or needed enhancements to the Services;
• (d) for research regarding the effectiveness of our Services, the Website and related marketing, advertising and sales efforts;
• (e) to respond to your support requests, and to communicate with you though email, via the website and livechat, text messages, telephone calls or automated phone calls or text messages;
• (f) to provide you with information about our products and services; and
• (g) to investigate, prevent or act regarding illegal activities, suspected fraud or otherwise as required by law.

5.2 Often, much of the data is aggregated or statistical data about how people use our Services or Website and is not linked to any personal data. To the extent that this data is itself personal data, or is linked to personal data, we treat it accordingly.

6. Our legal basis for processing personal information

6.1 Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.

6.2 If we ask you to provide personal information to comply with a legal requirement or to perform our contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information while relying on our legitimate interests (or those of a third party), we will make clear to you at the relevant time what those legitimate interests are.

7. With whom do we share your information?

7.1 With the exception of trusted business affiliates and/or associates who work on behalf of or in connection with us, we will not provide to or sell to any third party your personal information and will keep all such data confidential. For example, we share information with third parties where the functionality and maintenance of our Services depends on it (such as sharing data with domain registries in order to maintain your Services or domain registrations).

Third parties and trusted affiliates or associates

7.2 We may contract with third parties to assist us in optimizing our Services, including assistance related to the authorization and processing of payments, fulfilment of service requests, and requests for assistance.

7.3 We may utilize third-party platforms to provide web-based and email-based advertisements for our Services after you have visited and left our Website.

7.4 We also use web analytics services to improve the usability of our customer experience. These services may record anonymous data such as mouse clicks, movement, and scrolling activity, but we’ll never use them to collect personal data from you. We only use this data internally to help us understand and enhance your Macido experience.

Law enforcement

7.5 Macido’s primary business operations are located in California in the United States and we are subject to the laws and regulations in that jurisdiction. We may be called upon by various law enforcement agencies to comply with ongoing investigations. Compliance may include the secure handover of client data to a legally-authorized government agency.

7.6 Outside the United States, Macido may also be required to disclose personal information to other law enforcement bodies, regulatory, government agency, court or other third party in compliance with applicable laws or regulation to which Macido may be subject.

7.7 We will only disclose this information where we believe disclosure is necessary (i) as a matter if applicable law or regulation (ii) to exercise or defend our legal rights or (iii) to protect your vital interests or those of any other person.

8. Your data protection rights

8.1 Depending on your jurisdiction of residence, you may have the data protection right to access, correct, update, or to request deletion of your personal information.

8.2 If you are a resident of the EEA you also have the following data protection rights:

1. you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.

Macido

2. if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
3. you have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the EU are available here: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

does not, and does not intend to, sell personal information as “selling” is defined under the California Consumer Protection Act (“CCPA”).

California residents who wish to submit requests for information pursuant to Sections 1798.110 and 1798.115 of the CCPA may do so by emailing privacypolicy@macido.com.

9. Your Choices

9.1 Contact information: Macido customers with established accounts may review and alter the contact information associated with their Macido account(s) in the Macido Panel.

9.2 Web-based advertisements: Macido and its advertising partners comply with “opt out” signals provided either by a user’s web browser automatically, by a user manually opting-out of web-based advertisements at http://www.networkadvertising.org/choices/.

9.3 Email marketing: To unsubscribe from promotional marketing emails you can click the unsubscribe link in a promotional email or modify your preferences on the Privacy page of the Macido Panel.

9.4 Cookies and other tracking technologies:

For information on how to manage cookie settings click on the links below:

Cookie settings in Chrome

Cookie settings in Firefox

Cookie settings in Internet Explorer

Cookie settings in Safari

10. Security: how we keep your information secure?

We use appropriate technical and organizational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. Specific measures we use include reducing log retention where possible to the minimum level required to enable our systems administration and security staff to ensure services are running smoothly.

11. Processing in the United States

11.1 Your personal information may be processed in countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country, and in some cases, may not be as protective. Specifically, our Website servers are located in the United States. This means that when we collect your personal information, we likely process it in the United States. We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

12. Data retention and deletion

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to comply with applicable legal, tax or accounting requirements, to enforce our agreements or comply with our legal obligations). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing, until deletion is possible.

13. Third-party websites

The Website and our Services may contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.

14. Changes to your Privacy Policy

We may change this Privacy Policy from time to time to reflect changes in our practices or in the applicable law. You will be able to tell when the policy was last updated as we will revise the date at the top of the Policy. In some cases, we may provide you with additional notice (such as adding a statement to the website, via the newsletter, or sending you a notification). By continuing to access or use the Services after changes become effective, you agree to be bound by the revised Privacy Policy.

15. Questions and complaints

If you have any questions about our Privacy Policy, please contact us using the following details:

privacypolicy@macido.com

or

Attn: Legal
Macido Limited

Registrants’ Rights & Responsibilities

Registrants’ Rights:

1. Your domain name registration and any privacy/proxy services you may use in conjunction with it must be subject to a Registration Agreement with an ICANN Accredited Registrar.

• You are entitled to review this Registration Agreement at any time, and download a copy for your records.

2. You are entitled to accurate and accessible information about:

• The identity of your ICANN Accredited Registrar;
• The identity of any proxy or privacy service provider affiliated with your Registrar;
• Your Registrar’s terms and conditions, including pricing information, applicable to domain name registrations;
• The terms and conditions, including pricing information, applicable to any privacy services offered by your Registrar;
• The customer support services offered by your Registrar and the privacy services provider, and how to access them;
• How to raise concerns and resolve disputes with your Registrar and any privacy services offered by them; and
• Instructions that explain your Registrar’s processes for registering, managing, transferring, renewing, and restoring your domain name registrations, including through any proxy or privacy services made available by your Registrar.

3. You shall not be subject to false advertising or deceptive practices by your Registrar or though any proxy or privacy services made available by your Registrar. This includes deceptive notices, hidden fees, and any practices that are illegal under the consumer protection law of your residence.

Registrants’ Responsibilities:

1. You must comply with the terms and conditions posted by your Registrar, including applicable policies from your Registrar, the Registry and ICANN.
2. You must review your Registrar’s current Registration Agreement, along with any updates.
3. You will assume sole responsibility for the registration and use of your domain name.
4. You must provide accurate information for publication in directories such as WHOIS, and promptly update this to reflect any changes.
5. You must respond to inquiries from your Registrar within fifteen (15) days, and keep your Registrar account data current. If you choose to have your domain name registration renew automatically, you must also keep your payment information current.

Service Level Agreement (SLA)
Revised date: 12th Apr 2019 | Version 1.1

SLA of Macido Limited
This SLA amends the Agreement between Macido Limited and Clients and addresses. The up-time guarantees in relation to the Services we provide to you and your remedies for our failure to meet such guarantees. The remedies contained in this SLA are your sole and exclusive remedies for any issues addressed here in. Macido Limited may modify and/or change this SLA from time to time. SERVICE AVAILABILITY: The availability of data centers in the Macido Limited Architecture are measured and accounted for up to the point of handover of the Internet and shall be at least 99.95%. Availability means monthly available total time, excluding any planned downtime. In a given calendar month, we calculate “Service Availability” as follows:
Server Availability =
(total minutes servers are available) x 100 / (month total minutes) – (Specified Downtime)
PLANNED DOWNTIME “Planned Downtime” is defined by the length of time a Server is unavailable due to:
Scheduled Maintenance;
Vendor Maintenance;
Downtime caused by the Vendor;
Scheduled Down Time;
Emergency Maintenance;
Testing / Development Hosting Services;
Down Stream Outages;
Force Majeure events; and
the actions or omissions of you, your Authorized Users, or any third-party acting on your behalf or at your direction, including any unauthorized use of the Services, breach of the General Terms and Conditions, Privacy Policy, Law Enforcement Policy, or any use or configuration of the Services that exceeds Macido Limited recommendations, requirements or advertised limits.
“Scheduled Maintenance” includes any maintenance performed by our 3rd party vendors and typically are scheduled during the following windows or Macido Limited will provide reasonable notice in advance of the maintenance.
Data Centers: Delta | Theta | Alpha | Kappa
Maintenance window: 10pm – 4am EST
Data Centers: Zeta | Theta
Maintenance window: 10pm – 4am CEST
Data Centers: Sigma
Maintenance window: 10pm – 4am SGT
“Emergency Maintenance” Can occur outside the Scheduled Maintenance windows without advance notice. Emergency Maintenance is urgently required to protect the integrity, availability, or security of any online systems.
SLA in relation to Development Environments This SLA agreement only applies to production data centers. Our development environments are excluded from this SLA agreement. Current Development Data Centers Include:
ALPHA
SLA CREDITS You are entitled to a credit of 10% of the applicable monthly Fees for each 6-Hour period of downtime in excess of the Service Availability targets. In order to receive a credit, you must contact Support within 7 days of the event giving rise to the credit. Credits are based on our monitoring, shall not exceed 90% of the applicable monthly Fees. In the rare case you are entitled to receive an SLA credit, the applicable amount will be credited to your invoice amount in the proceeding months invoice.

General Terms of Service

Last Updated:

July 4, 2021

PLEASE READ THESE TERMS OF SERVICE CAREFULLY.

Macido offers a variety of services to customers that range from hosting and website services including shared, VPS, and dedicated hosting, WordPress hosting, email, cloud services, and domain registration services among others. These services are collectively referred to as “Services.”

By using Macido’s Services, Customer agrees to these Terms of Service and any other policies or terms referenced or published by us (collectively, the “Terms”). If Customer does not accept these Terms, Customer must not register an account or purchase, access, or use Macido’s Services in any way.

These Terms form a binding legal agreement between Macido and any person or organization who purchases, accesses, or uses Macido’s Services (“Customer” or “You”). Customer represents, warrants, and agrees that (a) Customer has the full power and authority to enter into and perform under these Terms, or (b) if Customer is using these Services on behalf of an organization, entity, or group, that Customer is authorized to accept these Terms.

Financial Arrangements

1. 1. Customer agrees to a thirty (30) day contract minimum beginning upon commencement of service. Exact contract duration is decided upon at signup.
   2. Customer agrees that all charges and fees associated with an account are their sole responsibility.
   3. If the customer wishes to cancel Macido shared Web Hosting services within ninety-seven (97) days of the initial signup they shall be able to do so for any reason (aside from disablement for Terms of Service or Spam Policy violations) and have their money promptly refunded.
   4. Services provided by 3rd parties and Macido partners are not part of the 97-day refund policy and no early ending credit applies. Billing will stop at end of term during which the service is canceled.
   5. AUTOMATIC RENEWAL: At the end of the contract term, the contract will automatically renew at the then-current, non-promotional rate for the original contract length indefinitely until canceled.Macido will automatically renew the applicable service when it comes up for renewal and will take payment from the payment method associated with your account. If you do not wish for any service to automatically renew, you may elect to cancel that service, in which case, your Services will terminate upon expiration of the then-current term, unless you manually renew your Services before that date. Any Services must be canceled prior to their renewal date(s) in order to avoid automatic renewals. Renewal dates take effect at midnight, PST.If the customer’s payment card is determined to be expired, invalid, or otherwise not able to be charged, the customer agrees that Macido may use other payment methods linked to the customer’s bank account (such as new credit card credentials from your card issuer). If a shared hosting service is terminated after the 97-day money-back guarantee period, the service will be canceled before the next payment is due and no more billing will occur nor will any payment be refunded, even for unused portions. If any non-refundable charges have already been incurred, they must be paid before the account may be canceled.You can cancel by accessing the Manage Account panel page.
   6. The “97-Day Money-Back Guarantee” offer is only applicable to credit card payments for shared web hosting. Other forms of payment are non-refundable. Refunds can only be processed for shared hosting. Domain registrations (including the value of any used free domain registrations included with the plan) are not refundable under any circumstances. SSL certificates are non-refundable. The value of any AdWords credit or other third-party add-ons is non-refundable. See the Domain Registration Terms for more information.
   7. Violations of Macido’s Terms may, at Macido’s discretion, result in immediate and permanent disablement without refund.
   8. Macido reserves the right to disable or suspend without refund any account or service at any time should it feel, in its sole discretion, that there is a reasonable suspicion that it is being used in violation of any agreed upon terms.
   9. Disputed charges (“chargebacks”) associated with any Macido account, at Macido’s discretion, may result in immediate and potentially permanent disablement of Services or the full account. Each rejected charge will incur a $50 fee on the account which must be paid before any Services may be reactivated.
   10. Macido reserves the right to modify current service plans, fees, and applicable charges at any time. Services that involve outdated or unsupported features may incur additional maintenance fees. In such situations, Macido will provide notice to Customer, and will allow Customer to cancel the Services without incurring additional change fees, but no refund will be payable for any fees previously assessed.

Taxes

1. Macido shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from Customer or Macido Web Hosting’s server. Customer agrees to take full responsibility for all taxes and fees of any nature associated with such products sold.

Material Products

1. Customer will provide Macido with material and data in a condition that is “server-ready”, which is in a form requiring no additional manipulation on the part of Macido. Macido shall make no effort to validate this information for content, correctness or usability.
2. Use of Macido’s service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of Customer’s Webspace by the Customer.
3. The following examples are offered:
   1. Web Publishing: requires a knowledge of HTML, properly locating and linking documents, FTPing Webspace contents, Graphics, text, Sound, imagemapping, etc.
   2. CGI-Scripts: requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc.
4. The Customer agrees that they have the necessary knowledge to create Customer’s Webspace. Customer agrees that it is not the responsibility of Macido to provide this knowledge or Customer Support outside of the defined service of Macido.
5. Macido will exercise no control whatsoever over the content of the information passing through the network, provided that it adheres to all other conditions set forth in our Terms of Service and Acceptable Use Policy documents.
6. Macido reserves the right to police its network to verify compliance with all agreed upon Terms.
7. The Customer agrees to cooperate in any reasonable investigations into their adherence to all agreed upon Terms. Failure to cooperate is grounds for immediate disablement of all accounts/service plans.
8. Macido reserves the right to disconnect any website or server deemed to present a security threat to Macido’s customers, servers, or network.
9. The opening of multiple accounts or service plans in order to bypass any restrictions or overage charges set forth by Macido is grounds for termination of all Services.
10. Macido makes no warranties or representations of any kind, whether expressed or implied for the service it is providing. Macido also disclaims any warranty of merchantability or fitness for a particular purpose and will not be responsible for any damages that may be suffered by the Customer, including loss of data resulting from delays, non-deliveries or service interruptions by any cause or errors or omissions of the Customer. Use of any information obtained by way of Macido is at the Customer’s own risk, and Macido specifically denies any responsibility for the accuracy or quality of information obtained through its Services. Any mention of connection speeds associated with Macido’s Services represents the maximum achievable speed. Macido does not guarantee that the customer will achieve the maximum connection speed at all times, as this depends on a variety of factors (including your own internet connection!). Macido expressly limits its damages to the Customer for any non-accessibility time or other down time to the pro-rata monthly charge during the system unavailability.
11. Macido specifically denies any responsibilities for any damages arising as a consequence of such unavailability. In the event that this material is not “Server-ready”, Macido may, at its option and at any time, reject this material, including but not limited to after it has been put on Macido’s servers. Macido agrees to notify Customer immediately of its refusal of the material and afford Customer the opportunity to amend or modify the material to satisfy the needs and/or requirements of DMacido. If the Customer fails to modify the material, as directed by Macido, within a reasonable period of time, which shall be determined between the parties themselves, the contract shall be deemed to be terminated.
12. All domain names registered through Macido or its previous domain registration site, domainitron.com, that are ‘parked’ or are otherwise not immediately associated with a Macido hosting plan will be automatically pointed to a “Coming Soon” web page which informs visitors that the registrant has recently registered their domain name via macido.com. The Coming Soon web page may be modified at any time by Macido without prior notice to you and may include such things as, without limitation, links to additional products and Services offered by Macido.

Trademarks & Copyrights

1. Customer warrants that it has the right to use the trademarks and copyrights applicable to all content and/or products being made available through the customer’s account.

Hardware, Equipment, & Software

1. The customer is responsible for and must provide all telephone, computer, hardware and software equipment and services necessary to access Macido Services.
2. Macido makes no representations, warranties or assurances that the Customer’s equipment will be compatible with Macido Services.

Guaranteed Uptime

1. Macido guarantees 100% uptime. A failure to provide 100% uptime will result in customer compensation pursuant to guidelines established herein.
2. Customer is entitled to compensation if Customer’s web site, databases, email, FTP, SSH or webmail become unusable as a result of failure(s) in Macido systems for reasons other than previously announced scheduled maintenance, coding or configuration errors on the part of the Customer.
3. Customer will receive Macido credit equal to the Customer’s current hosting cost for 1 (one) day of service for each 1 (one) hour (or fraction thereof) of service interruption, up to a maximum of 10% of Customer’s next pre-paid hosting renewal fee.
4. Macido’s assessment of downtime begins when Customer opens a support ticket to report the problem.

Macido Dedicated Server

1. Bandwidth pricing and measurement frequency are subject to change at Macido’s discretion. Customers affected by such changes will be notified no less than thirty (30) days in advance by Macido.
2. Macido is under no obligation to compensate Customer for downtime, whether the downtime is caused by Customer, Macido, or Macido’s upstream providers.
3. Customer agrees that dedicated server payments are NONREFUNDABLE. For example, if Customer submits payment for twelve (12) months of service, service will be provided for twelve (12) months and will not be refunded if Customer chooses to discontinue service with Macido mid-way through the term.
4. Hardware upgrades to an existing ‘platform’ (platform defined as a motherboard/chassis combination) will be performed by Macido and shall incur an additional one-time labor fee of $100 as well as an increase to Customer’s standard monthly rate.
5. Any hands-on labor necessitated by the customer (including, but not limited to, re-installing the operating system on the server) shall be performed by Macido and shall incur an additional one-time labor fee of $100 for each incident.
6. Macido reserves the right to alter the dedicated server packages advertised on its website at its discretion. Macido is not required to upgrade Customers’ hardware or bandwidth allocation as a result of a pricing or service package change. There will be an additional charge of $200 associated with any such hardware upgrade requested by Customer. Customer will not be required to upgrade hardware as a result of a pricing change.
7. For managed servers, Macido is responsible for the security of the network, the kernel, and the base operating system (defined as the standard set of debian packages that come installed with the server). Macido may take any steps it deems necessary at any time to protect the security of your server (this generally includes applying security patches as well as upgrading the entire operating system).
8. For unmanaged servers, Customer is responsible for keeping the security of their system up to date. This includes but is not limited to the following requirements:
   1. The kernel will be patched within 7 days of any announced security hole relating to the kernel
   2. Any security patches for all installed software must be applied within 7 days of their general announcement to the security community at large.
9. Macido is not responsible for notifying unmanaged servers of the need to apply patches. Failure to comply with these requirements is grounds for termination of contract without refund. Macido reserves the right to take any action upon unmanaged dedicated servers it deems necessary at any time to protect the security and integrity of Macido’s network.

Age

1. The Customer certifies that they are at least 18 years of age, or that their parent or legal guardian will act as the “customer” in terms of this contract.

Termination

1. This contract may be terminated by either party, without cause, by giving the other party 14 days written notice. Macido will accept termination by electronic mail. Notwithstanding the above, Macido may terminate service under this contract at any time, without penalty, if the Customer fails to comply with the terms of this contract, including non-payment. Macido reserves the right to charge a reinstatement fee.

Limited Liability

1. Customer expressly agrees that use of Macido’s Services is at Customer’s sole risk. Neither Macido, its employees, affiliates, agents, third party information providers, merchants licensers or the like, warrant that Macido’s Services will not be interrupted or error free; nor do they make any warranty as to the results that may be obtained from the use of the Services or as to the accuracy, reliability or content of any information service or merchandise contained in or provided through Macido Services, unless otherwise expressly stated in this contract.
2. Under no circumstances, including negligence, shall Macido, its offices, agents or anyone else involved in creating, producing or distributing Macido’s Server service be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use Macido’s Services; or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to Macido’s records, programs or services. Customer hereby acknowledges that this paragraph shall apply to all content utilizing Macido’s Services.
3. Notwithstanding the above, Customer’s exclusive remedies and Macido’s total liability for all damages, losses and causes of actions whether in contract, tort including negligence or otherwise, arising out of or in connection with these Terms or from the use or inability to use the Services, shall not exceed the aggregate amount which Customer paid to Macido during the six (6) months immediately preceding the claim.

Promotional Codes

1. By using a promotional (“promo”) code you waive the option to indicate who referred you to Macido.
2. You may not change/submit a promo code or referrer after you’ve finished signing up.
3. Promo codes/referrers are for new customers only — if you use one you may not host on your account any domain ever previously hosted with Macido.

Indemnification

1. Customer agrees that it shall defend, indemnify, save and hold Macido harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorneys’ fees, (“Liabilities”) asserted against Macido, its agents, its customers, servants officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by Customer,its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Macido against Liabilities arising out of
   1. any injury to person or property caused by any products sold or otherwise distributed in connection with Macido’s Server;
   2. any material supplied by Customer infringing or allegedly infringing on the proprietary rights of a third party;
   3. copyright infringement;
   4. any defective product which Customer sold on Macido’s servers.

Sanctioned Countries

Customer agrees to comply with all applicable export and reexport control laws and regulations, including the Export Administration Regulations (“EAR”) maintained by the U.S. Department of Commerce, trade and economic sanctions maintained by the Treasury Department’s Office of Foreign Assets Control, and the International Traffic in Arms Regulations (“ITAR”) maintained by the Department of State. Specifically, Customer covenants that it shall not – directly or indirectly – sell, export, re-export, transfer, divert, or otherwise dispose of any products, software, or technology (including products derived from or based on such technology) received from Macido under this Agreement to any destination, entity, or person prohibited by the laws or regulations of the United States, without obtaining prior authorization from the competent government authorities as required by those laws and regulations. Customer agrees to indemnify, to the fullest extent permitted by law, Macido from and against any fines or penalties that may arise as a result of Customer’s breach of this provision. This export control clause shall survive termination or cancellation of this Agreement.

Other Terms and Policies

Customer agrees to abide by the terms set forth in this Terms of Service as well as other Macido policy documents including, but not limited to the following, each of which are incorporated herein by reference, and together with the Terms of Service, constitute the entire agreement of the parties:

1. Acceptable Use Policy
2. Anti-Spam Policy
3. Unlimited Policy
4. Privacy Policy
5. Customer Data Processing Addendum
6. Professional Services Terms
7. Domain Registration Terms

A full list of all policies can be found here: macido.com/legal.

Customer also agrees to abide by all applicable terms set forth by all Macido partners and subsidiaries.

Partner Product Terms

BoldGrid: By utilizing WP Website Builder, you agree to BoldGrid Terms of Service].

G Suite and Google Workspace: By utilizing Macido’s partnered Google Workspace (formerly known as G Suite) service, you agree to the Google Workspace Terms of Service.

Let’s Encrypt: By utilizing a Let’s Encrypt Certificate, you agree to the Let’s Encrypt Subscriber Agreement.

Contract Revisions

As Macido evolves, we may modify these Terms from time to time to reflect changes in our business. These modifications may include cancellation of outdated products or Services, additional fees, and changes to our policies among others. In some instances, we may provide you with additional notice of updates including but not limited to adding a statement to the website, via the newsletter, or sending you an email notification. However, it is your responsibility to periodically check for the current version of our Terms by visiting this page (and other pages referenced in the Terms).

If you continue to use or access the Services after the effective date set forth above, you agree to be bound by any revised Terms, and all other terms or policies incorporated herein either directly or by reference.

Transfer

Customer may not assign or transfer Customer’s rights or obligations under these Terms without the written consent of Macido.

Governing Law

The Terms and the resolution of any disputes shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles.

Unlimited Policy

Last Updated: September 6th, 2021

What do you mean “Unlimited”?

What we mean is, you don’t have to worry about disk storage or network transfer when your site gets popular. You DO still have to worry about plenty of other things though… if your site isn’t well optimized and is causing issues for others on your shared server (either because it’s pounding the CPU, hogging RAM, or doing tons of disk I/O), you may be asked to sign up for upgrade your service. Trust us, every host out there has exactly the same limitations… we’re just trying to be up front about them!

What about databases?

You’re certainly allowed an unlimited number of MySQL databases, but in the interest of server stability, MySQL databases on any shared hosting platform are limited to 3GB in size per database. Databases on a MySQL VPS platform are unlimited in size, but we request that you try to keep them optimized.

…and email?

In order to keep the mail system operating smoothly, there are some restrictions on email storage. The number of email addresses that can be created on an account is dependent on your chosen email or hosting plan. All email addresses have a 25GB storage limit. All forward-only mail accounts are limited to 10 forward addresses.

What’s not allowed in “Unlimited”?

Basically, sites whose essential purpose is to use disk or bandwidth. When making a website, you should be thinking about “How can I make an interesting site for my visitors while minimizing my server storage, bandwidth, file system, memory, and cpu impact as much as possible?” The result will be a better experience for your visitors, your web host, and yourself!

• Copyrighted content to which you do not hold usage or distribution rights.
• File upload / sharing / archive / backup / mirroring / distribution sites.
• A site created primarily to drive traffic to another site.
• Making your account resources available (whether for free or pay) to the general public.

Macido reserves the right to delete data stored on our servers that violates any of the terms in the Unlimited Policy, and, generally, in our Terms of Service. Macido has sole discretion to determine what does, and does not violate either policy.

Hey, that doesn’t sound very “Unlimited” to me!

Actually, for you, my dear Legitimate Website Owner, it is unlimited. This whole page is just to announce to the <.1% of people who want to try and run free porn affiliate sites or anime video trading forums or host pirated rips of The Dark Knight on Macido that we’re not having any. But our pledge to you is to do our best to always keep your website, with the content you created, UP… no matter how many times you get Slashdotted or Reddited.

WP Migrations Terms of Service

Last Updated:
April 23, 2020

Turnaround Time for Professional WordPress Migration Service

Our realistic turnaround time guarantee for a fully completed and tested Professional WordPress Migration to your account is 48 hours from the date and time we send you a confirmatory e-mail stating that the migration process has started. We can only begin the process after (1) you provide us with all of the login information requested in the “Request For Credentials” (RFC) e-mail, and (2) we verify that we have access to the WordPress installation we are migrating.

The quoted turnaround time is dependent on your active participation and timely replies to our emails. We ask that you reply to any of our e-mails within 12 hours to fully take advantage of our turnaround time guarantee we are providing. If we don’t receive a reply from you within 12 hours, then the migration process is “paused” and the quoted turnaround time is no longer applicable (even though we’ll still do our best to complete the process as soon as possible!)

Customer Data and Disk Usage

The storage on Macido web servers is designed specifically for hosting sites — it is not efficient as a backup or storage solution. Please ensure that the data we migrate meets these requirements, and remove all backup files before providing us with your credentials. We filter some backup files if we can identify them, but we may not exclude all of them (it is usually enough to just move the files one or more levels up in the directory structure on your current host, allowing us to identify and exclude them).

Please note that Macido’s Acceptable Use Policy and Unlimited Policy will apply to any and all migrations to Macido services.

Mobile Site

We can only guarantee the migration of the desktop version of your site. The good news is that the mobile version will usually keep running. If the mobile site isn’t working, please let us know and we’ll offer troubleshooting tips to help address the problem.

More Than WordPress?

While this service only covers WordPress migrations, we can migrate other types of files over to Macido, too. If you have special plans in mind that may include other applications, feel free to reach out to Tech Support (email/livechat/callbacks/twitter) and we’ll probably be able to help!

Technical Requirements

1. We strongly prefer that your current WordPress site stays live until the migration process is complete on our end. This ensures that your old site can be accurately compared to the new one before we finish the process! If we’re unable to compare the two, we may not be able to notice and/or address errors that already exist.
2. If your WordPress version is older than WP 3.7, it must be upgraded to at least that version at your old host so critical security issues are handled first.
3. If you have HTTPS enabled on your site, Macido can only guarantee getting the HTTP option running. Once you’re set up, we can then guide you through enabling HTTPS for your domain.
4. If you suspect that your site is hacked, please ensure that any and all issues are cleared up (and cleaned up!) through your current host. If we begin your migration process and find any hacked files, we may stop the process and notify you of the interruptions. This will also affect your turnaround time.
5. We can’t guarantee a 100%, fully functional migration if you choose to manually provide data or files instead of allowing us to utilize a live WordPress site.

Email

The migration service only covers the contents of the site. Any emails you want to keep must be handled separately by you. DO NOT change your email DNS to route emails to Macido servers (if that is even your preference) until the migration is complete and approved in writing. Reach out to Tech Support for more help.

Refund Policy

The one-time charge for WordPress migrations is refundable in certain situations. You’re eligible for a refund if our team, due to our own internal delays, takes longer than the quoted time period to complete the migration. We’ll also refund the charge if you cancel before we’ve sent out the confirmatory email indicating the start of the migration process.

Be warned, though! The following situations will cause you to forfeit your right to a refund:

1. Failing to respond to our information requests and emails for more than 12 hours if we’ve already started the migration process
2. Interference with the migration process, or taking over the migration process yourself
3. Asking us to cancel the migration process after we’ve sent you the confirmatory email that signals the start of the migration process
4. A hacked site requiring us to pause and clean up before proceeding

No Guarantee

While we’ll strive to do our best during the migration, please note that a perfect result is not guaranteed. There may be small issues with the content or structure of your WordPress site, and we aren’t able to address every single inconsistency resulting from the move. This is a process that’s manually performed by our team, and we’ll do our very best to get things working for you!

Applicable Terms

Please note that all of Macido’s terms of service apply to you and your account after a migration.

Abandonment

If we don’t hear back from you 7 days after an information request, we’ll consider the migration as “abandoned” and will cancel it without processing a refund. We may archive your files for up to 30 days (starting from the original, confirmatory email) in order to facilitate future reinstatement of the migration process, but this isn’t guaranteed!

Cancellation

If you decide to cancel the migration process for whatever reason, please let us know so that the Tech Support team can cancel the process and avoid any interference with your plans. Keep in mind that a refund is not available if we’ve already started the process (see Refund Policy above).

Notice

We reserve the right to modify or cancel these terms at any time. Please make sure to check this page often! Your continued use of this service after modifications have been made constitutes an acceptance of the updated terms.